INDNotice

Notification for the Posts of Customer Service Associate (CSA), Probationary Officer (Generalist & Specialist) in Grade/Scale-I & Specialist Officers in Grade/Scale-II of the Bank

JOBAdded: 11 Dec 2025The Nainital Bank Limited

Introduction

The Nainital Bank Limited, a century-old Private Sector Scheduled Commercial Bank established in 1922, invites applications for various posts. The Bank is headquartered in Nainital and operates with 03 Regional Offices across 176 branches in Uttarakhand, Uttar Pradesh, Delhi, Haryana, and Rajasthan. It has a significant shareholding (98.62%) with Bank of Baroda.

Notification for Posts

Applications are invited for the following posts:

  • Customer Service Associate (CSA)
  • Probationary Officer (Generalist & Specialist) in Grade/Scale-I
  • Specialist Officers in Grade/Scale-II

Details of Posts, Vacancies, and Age Criteria (as on 30.11.2025)

Post SI No Name of the Post No of Vacancies Age (Minimum) Age (Maximum)
1 Customer Service Associate (CSA) 71 21 32
2 Probationary Officers in Grade/Scale-I 40 21 32
3 Risk Officer in Grade/Scale-I 3 21 32
4 Chartered Accountant (CA) in Grade/Scale-I 3 21 32
5 Information Technology (IT) Officer in Grade/Scale-I 15 21 32
6 Law Officer in Grade/Scale-I 2 21 32
7 Credit Officer in Grade/Scale-I 10 21 32
8 Agricultural Field Officer in Grade/Scale-I 10 21 32
9 HR Officer in Grade/Scale-I 4 21 32
10 Manager-Information Technology (IT) in Grade/Scale-II 15 25 35
11 Manager- Risk in Grade/Scale-II 2 25 35
12 Manager-Chartered Accountant (CA) in Grade/Scale-II 5 25 40
13 Manager-Law in Grade/Scale-II 2 25 40
14 Manager- Security Officer in Grade/Scale-II 3 Not more than 45 years of age n

Important Notes on Vacancies and Application

  • The number of vacancies is provisional. The Bank reserves the right to change post names/designations or cancel/modify the recruitment process.
  • Relevant experience certificates are required for experience-based roles.
  • Candidates may be posted/transferred to any existing/proposed branches.
  • A candidate can apply for the Post of Customer Service Associate (CSA) and also for Officer posts. However, only one post in the officer's cadre (Scale-I or Scale-II) is allowed. Separate applications and fees are required for each post applied.

Educational Qualification / Experience (as on 30.11.2025)

1. Customer Service Associate (CSA)

  • Essential Qualification: Graduation/Post Graduation with minimum 50% marks from a recognized university/institute. Proficiency in Computer Skills and knowledge of Hindi & English languages preferred.
  • Post Qualification Experience: NIL

2. Probationary Officers in Grade/Scale-I

  • Essential Qualification: Graduation/Post Graduation with minimum 50% marks in any discipline from a University recognized by the Govt. of India or any equivalent qualification.
  • Post Qualification Experience: NIL

3. Risk Officer in Grade/Scale-I

  • Essential Qualification: Full-time/Regular MBA (Finance) / Master Degree in (Mathematics/Statistics/Econometrics) with min. 60% marks from a recognized University or AICTE approved Institute. Preference for candidates with Certification in 'Risk in Financial Services' from IIBF/'Integrated Risk Management' from NIBM/GARP-FRM-I or II/ Chartered Financial Analyst (CFA).
  • Post Qualification Experience: NIL

4. Chartered Accountant (CA) in Grade/Scale-I

  • Essential Qualification: Qualified Chartered Accountant from The Institute of Chartered Accountants of India (ICAI).
  • Post Qualification Experience: NIL

5. Information Technology (IT) Officer in Grade/Scale-I

  • Essential Qualification: 4-year Engineering/Technology Degree in Computer Science/Computer Applications/Information Technology/Electronics/Electronics & Telecommunications/Electronics & Communication/Electronics & Instrumentation OR Post Graduate Degree in Electronics/Electronics & Tele Communication/Electronics & Communication/Electronics & Instrumentation/Computer Science/Information Technology/Computer Applications OR Graduate having passed DOEACC 'B' level. A minimum of 60% marks in Graduation & Post Graduation examination is required.
  • Post Qualification Experience: NIL

6. Law Officer in Grade/Scale-I

  • Essential Qualification: Bachelor Degree in Law (LLB) with minimum 50% of marks in Graduation/Post Graduation and enrolled as an advocate with Bar Council.
  • Post Qualification Experience: NIL

7. Credit Officer in Grade/Scale-I

  • Essential Qualification: Graduate in any discipline from a University/Institution recognized by Govt. of India/approved by Govt. Regulatory bodies and Full-time regular MBA/MMS/PGDM/PGDBM with specialization in Finance with minimum of 60% marks in aggregate. The mentioned course(s) must be full-time 2 years. In case of dual specializations, major specialization should be in Finance.
  • Post Qualification Experience: NIL

8. Agricultural Field Officer in Grade/Scale-I

  • Essential Qualification: 4-year Degree (graduation) in Agriculture/Horticulture/Animal Husbandry/Veterinary Science/Dairy Science/Fishery Science/Pisciculture/Agri. Marketing & Cooperation/Co-operation & Banking/Agro-Forestry/Forestry/Agricultural Biotechnology/Food Science/Agriculture Business Management/Food Technology/Dairy Technology/Agricultural Engineering/Sericulture. A candidate must have minimum 50% of marks in Graduation.
  • Post Qualification Experience: NIL

9. Personnel/HR Officer in Grade/Scale-I

  • Essential Qualification: Graduate and Two Years Full Time Post Graduate degree or Two Years Full Time Post Graduate diploma in Personnel Management / Industrial Relations/ HR / HRD/ Social Work / Labour Law. * with minimum 50% of marks in Graduation & Post Graduation examination.
  • Post Qualification Experience: NIL

10. Manager-Information Technology (IT) in Grade/Scale-II

  • Essential Qualification: 4-year Engineering/Technology Degree in Computer Science/Computer Applications/Information Technology/Electronics/Electronics & Telecommunications/Electronics & Communication/Electronics & Instrumentation OR Post Graduate Degree in Electronics/Electronics & Tele Communication/Electronics & Communication/Electronics & Instrumentation/Computer Science/Information Technology/Computer Applications OR Graduate having passed DOEACC 'B' level. Candidate must have minimum 60% of marks in Graduation & Post Graduation examination.
  • Post Qualification Experience: Minimum two years as an IT officer in a Bank or Financial Institution. Preference for candidates with CCNP Enterprise / CCNP Security, Oracle - OCA/OCP, Microsoft Certified Azure DB Administrator Associate/MCSE (Data Management & analytics)/MCSA (SQL Server) CompTIA Server, Microsoft Certified: Azure Administrator Associate, Red Hat Certified System Administrator (RHCSA), VMware and Certified Professional – Data Center Virtualization (VCP-DCV), Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM)C Security Essentials (GSEC), CompTIA Security+ Certified Ethical Hacker (CEH), CISA /DISA/ CGEIT/ CISSP, Certified Professional in Supply Management (CPSM) Certified Supply Chain Professional (CSCP) - Certified Purchasing Professional.

11. Manager- Risk in Grade/Scale-II

  • Essential Qualification: Full-time/Regular MBA (Finance) / Master Degree in (Mathematics/Statistics/Econometrics) with min. 50% marks from a recognized University or AICTE approved Institute. Preference for candidates with Certification in 'Risk in Financial Services' from IIBF/'Integrated Risk Management' from NIBM/GARP-FRM-I or II/ Chartered Financial Analyst (CFA). A minimum of 50% marks in Graduation & Post Graduation examination is required.
  • Post Qualification Experience: Minimum 2 years of post-qualification experience working in the units of a Bank/FIs/NBFCs, with at least 1 year of experience at Risk Management Department dealing with Operational/Credit Risk/Corporate Risk/Market Risk. Preference for candidates with JAIIB/CAIIB certification and proficiency in MS-Excel/SQL.

12. Manager-Chartered Accountant (CA) in Grade/Scale-II

  • Essential Qualification: Qualified Chartered Accountant. Preference for candidates with JAIIB/CAIIB certification.
  • Post Qualification Experience: Minimum 2 years of post-qualification experience as CA in the units of a Bank/FIs/NBFCs/Reputed Audit Firms/Public/Pvt Ltd Companies.

13. Manager-Law in Grade/Scale-II

  • Essential Qualification: Bachelor Degree in Law (LLB) and enrolled as an advocate with Bar Council. Candidates with Master's degree will be given preference. A minimum of 50% of marks in Graduation & Post Graduation examination is required.
  • Post Qualification Experience: Two years as an officer in a Bank or Financial Institution OR Minimum 3 years of practicing as an Advocate independently or with a reputable Law Firm before a district or High court, with at least 1 year experience as Law Officer in Bank or FIs.

14. Manager- Security Officer in Grade/Scale-II

  • Essential Qualification: Bachelor's degree in any discipline from a recognized University or its equivalent with a minimum of 50% marks in aggregate.
  • Post Qualification Experience: Minimum 05 years' Experience as an Officer in Indian Army/Navy/Air force not below the rank of Captain (In Army and subsequent in other forces) OR Minimum 05 years' Experience as an Officer in Paramilitary not below the rank of Deputy Commandant.

Remuneration (Pay Scale)

Post SI No Name of the Post Pay Scale
1 Customer Service Associate (CSA) 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
2-9 Officers in Grade/Scale-I 48480-2000/7-62480-2340/2-67160-2680/7-85920
10-14 Managers in Grade/Scale-II 64820-2340/1-67160-2680-10/93960

Where the University has awarded CGPA / GPA score, percentage calculation criteria will be to divide the total marks obtained by the candidate in all subjects in all semesters by aggregate maximum marks.

Indemnity Bond

Upon selection, candidates must execute an Indemnity Bond with two sureties for serving the Bank for a specified period. In case of resignation or abandonment of service before completion of the period, the candidate will indemnify the Bank for bond costs, charges, and expenses.

Cadre Amount of Bond Bond Period
Customer Service Associate (CSA) Rs. 1.5 Lakhs 02 years
Grade/Scale I & II Rs. 3.00 Lakhs 02 years

Identity Verification

Candidates must bring their call letter along with an original and photocopy of a currently valid photo identity proof (e.g., PAN Card, Passport, Driving License, Voter's Card, Bank Passbook with photograph, Photo identity proof issued by a Gazette Officer or People's Representative, Aadhar card, Employee ID, Bar Council Identity Card). Ration Card and Learner's Driving License are not valid ID proof. Mismatched names between the call letter and ID proof will lead to rejection.

How to Apply

Candidates can apply online only. No other mode of application will be accepted.

Important Points to be Noted Before Registration

  1. Scan Documents:
    • Photograph (4.5cm x 3.5cm)
    • Signature (with black ink)
    • Left thumb impression (on white paper with black or blue ink)
    • Handwritten declaration (on a white paper with black ink) All documents must adhere to specifications in Annexure III.
  2. Signature in CAPITAL LETTERS will NOT be accepted.
  3. Left thumb impression should be properly scanned; right thumb can be used if the left is unavailable.
  4. Handwritten Declaration Text: "I,________(Name of the candidate), hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required."
    • Must be in the candidate's handwriting and in English only. Visually Impaired candidates may type the declaration and put their left thumb impression below it.
  5. Keep necessary details/documents ready for online payment.
  6. Have a valid personal email ID and mobile number, active until the completion of the recruitment process.

Application Fees/Intimation Charges (Non-Refundable)

  • For CSA: Rs. 1000.00 (including GST)
  • For Scale I & II: Rs. 1500.00 (including GST) Bank transaction charges will be borne by the candidate.

Application Registration Steps

  1. Visit the Bank's career section at www.nainitalbank.bank.in.
  2. Click "Current Openings" under "Recruitment" and then "APPLY ONLINE".
  3. Choose "Click here for New Registration", enter Name, Contact details, and Email-id. Note down the Provisional Registration Number and Password.
  4. Use "SAVE AND NEXT" to save data and verify details before final submission.
  5. Carefully fill in all details, ensuring correct spelling as per certificates. No changes will be allowed after "COMPLETE REGISTRATION".
  6. Validate details and save.
  7. Upload Photo & Signature as per guidelines.
  8. Fill other details in the application form.
  9. Preview the application form.
  10. Modify if required, then click "COMPLETE REGISTRATION".
  11. Proceed to the "Payment" tab and submit.

Payment of Fees (Online Mode)

Payment can be made using Debit Cards (RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS, Cash Cards/Mobile Wallets. After successful transaction, an e-Receipt will be generated. Take a printout of the e-Receipt and online Application Form.

Guidelines for Scanning and Upload of Documents

Photograph Image (4.5cm x 3.5cm)

  • Recent passport-style color picture, taken against a light-colored, preferably white, background.
  • Look straight at the camera with a relaxed face.
  • Avoid harsh shadows or red-eye if using flash.
  • Glasses should not have reflections; eyes must be clearly seen.
  • Caps, hats, dark glasses are not acceptable (religious headwear allowed if face is not covered).
  • Dimensions: 200 x 230 pixels (preferred).
  • File size: 20kb - 50kb.
  • Candidates will also be required to capture and upload a live photograph using a webcam or mobile phone.

Signature, Left Thumb Impression, and Hand-written Declaration Image

  • Signature:
    • Sign on white paper with Black Ink pen.
    • Dimensions: 140 x 60 pixels (preferred).
    • File size: 10kb – 20kb.
  • Left Thumb Impression:
    • Put on white paper with black or blue ink.
    • Dimensions: 240 x 240 pixels in 200 DPI (3 cm * 3 cm) (preferred).
    • File size: 20 KB – 50 KB.
  • Handwritten Declaration:
    • Write clearly on a white paper with black ink.
    • Dimensions: 800 x 400 pixels in 200 DPI (10 cm * 5 cm) (preferred for required quality).
    • File size: 50 KB – 100 KB.
  • The signature, thumb impression, and declaration must be by the applicant, not by any other person.
  • Signature/Handwritten declaration in CAPITAL LETTERS will NOT be accepted.
  • File type for all images should be JPG/JPEG.
  • Ensure images are clear and uploaded correctly; unclear/smudged images may lead to rejection.

Test Details

For Customer Service Associate/Generalist Officer

Sr. No. Name of the Test No. of Questions Maximum Marks Version Duration
1 Reasoning 40 40 Only English 35 Minutes
2 English Language 40 40 35 Minutes
3 General Awareness (with special reference to Banking) 40 40 20 Minutes
4 Computer Knowledge 40 40 20 Minutes
5 Quantitative Aptitude 40 40 35 Minutes
Total 200 200 145 Minutes

For Specialist Officers

Sr. No. Name of the Test No. of Questions Maximum Marks Version Duration
1 Reasoning 40 40 Only English 35 Minutes
2 English Language 40 40 35 Minutes
3 General Awareness (with special reference to Banking) 40 40 20 Minutes
4 Professional Knowledge 40 40 20 Minutes
5 Quantitative Aptitude 40 40 35 Minutes
Total 200 200 145 Minutes

Penalty for Wrong Answer

  • 0.25 marks will be deducted for each wrong answer.
  • Each question will have 5 options.

Examination Centres

Online Exam will be conducted at the following centers:

  1. Haldwani, Distt. Nainital (Uttarakhand)
  2. Dehradun (Uttarakhand)
  3. Roorkee (Uttarakhand)
  4. Bareilly (Uttar Pradesh)
  5. Meerut (Uttar Pradesh)
  6. Moradabad (Uttar Pradesh)
  7. Lucknow (Uttar Pradesh)
  8. Jaipur (Rajasthan)
  9. Delhi / NCR
  10. Ambala (Haryana)
  11. Kanpur (Uttar Pradesh) Candidates can choose any three centers. The Bank reserves the right to cancel/add centers or allot a different center.

Important Dates

Activity Date
Commencement of on-line registration of Application 12.12.2025
Closure of registration of application 01.01.2026
Tentative date Of Examination 18.01.2026

Guidelines for Persons with Disabilities

Compensatory Time

  • Locomotor Disability and Cerebral Palsy (40% impairment or more): 20 minutes compensatory time per hour of examination.
  • Visually Impaired Candidates (40% disability or more): Option to view content in magnified font and 20 minutes compensatory time per hour.
  • PWBD candidates (less than 40% disability but with writing difficulty): Scribe and/or compensatory time may be granted upon production of a certificate from a competent medical authority. The scribe's qualification should be one step below the candidate's.

Scribe Usage

  • Candidates must arrange their own scribe at their own cost.
  • Scribe should not be a candidate for the same examination.
  • A person acting as a scribe for one candidate cannot be a scribe for another.
  • The scribe may be from any academic stream.
  • Both candidate and scribe must provide an undertaking confirming eligibility.
  • Scribes should not answer on their own; such behavior will lead to cancellation of candidature.

Process for Arriving at Scores

Scores are calculated by considering correctly answered questions after applying penalty for wrong answers. Corrected Scores are then equated across different sessions to account for difficulty level variations. Final scores are reported with two decimal points. Cutoffs are applied on individual tests and total score.

Action Against Candidates for Misconduct

Candidates furnishing false information, tampering with documents, suppressing material information, using unfair means, impersonating, misbehaving, disclosing test contents, or obtaining unfair support will be disqualified and may face criminal prosecution or termination of service if already joined.

Further Information

For any queries, email recruitment@nainitalbank.co.in. The Bank is not liable for printing errors.

Disclaimer: This content is provided on a best-effort basis. While we strive for accuracy, please verify important information against the original official sources. If you find a typo or error, you can to report it.